FAQ
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FAQ
General Questions
What areas do you service?
We currently serve residential and commercial buildings within the CBD that have concierge or reception services. More locations will be added soon as we expand.
Do I need to be home for pickup or delivery?
No — our service is fully contactless. You simply leave your garments with your building concierge, and we handle the rest.
What types of items do you clean?
We clean clothing, suits, dresses, uniforms, linens, bedding, leather, and suede. Specialty care is available for delicate or designer garments.
We currently serve residential and commercial buildings within the CBD that have concierge or reception services. More locations will be added soon as we expand.
No — our service is fully contactless. You simply leave your garments with your building concierge, and we handle the rest.
We clean clothing, suits, dresses, uniforms, linens, bedding, leather, and suede. Specialty care is available for delicate or designer garments.
Laundry & Dry Cleaning
How should I prepare my laundry for pickup?
Place your items in a clearly labeled bag with your name and unit number. If there are special instructions, include a note inside the bag.
Do you separate whites and colors?
Yes, all laundry is sorted and cleaned according to fabric type and color to preserve quality and prevent bleeding.
Are your cleaning products eco-friendly?
Absolutely. We use biodegradable detergents and energy-efficient cleaning systems that are safe for both your clothes and the environment.
Place your items in a clearly labeled bag with your name and unit number. If there are special instructions, include a note inside the bag.
Yes, all laundry is sorted and cleaned according to fabric type and color to preserve quality and prevent bleeding.
Absolutely. We use biodegradable detergents and energy-efficient cleaning systems that are safe for both your clothes and the environment.
Pickup & Delivery
How does contactless pickup and delivery work?
Once you schedule a pickup, you can leave your garments with your concierge. We collect, clean, and return them — all without any direct contact.
When will I get my clothes back?
Turnaround time typically takes 1–2 business days, depending on the service type. Urgent or same-day requests may be accommodated upon availability.
Is there a delivery fee?
Pickup and delivery are free within partner concierge buildings. For other arrangements, minimal service fees may apply.
Once you schedule a pickup, you can leave your garments with your concierge. We collect, clean, and return them — all without any direct contact.
Turnaround time typically takes 1–2 business days, depending on the service type. Urgent or same-day requests may be accommodated upon availability.
Pickup and delivery are free within partner concierge buildings. For other arrangements, minimal service fees may apply.
Payment & Pricing
How do I pay for the service?
You can pay securely online upon booking or after your items are returned. We accept major credit and debit cards.
Do you offer subscriptions or regular plans?
Yes. We offer scheduled weekly or biweekly pickups at discounted rates for regular clients and businesses.
Are there any hidden fees?
No hidden fees — our pricing is transparent and includes all standard cleaning services.
You can pay securely online upon booking or after your items are returned. We accept major credit and debit cards.
Yes. We offer scheduled weekly or biweekly pickups at discounted rates for regular clients and businesses.
No hidden fees — our pricing is transparent and includes all standard cleaning services.
Special Care
Do you handle leather and suede items?
Yes, our specialists clean and condition leather and suede using gentle, non-abrasive techniques that restore and protect the material.
Can you remove tough stains?
Our team uses advanced stain-removal methods, though results can vary depending on the fabric and stain type.
Do you clean delicate or designer garments?
Yes. We provide premium care for high-end and delicate fabrics, ensuring safe and precise cleaning.
Yes, our specialists clean and condition leather and suede using gentle, non-abrasive techniques that restore and protect the material.
Our team uses advanced stain-removal methods, though results can vary depending on the fabric and stain type.
Yes. We provide premium care for high-end and delicate fabrics, ensuring safe and precise cleaning.
Still Have Questions?
We’re here to help.