Free pickup & delivery for orders over $60 — Book your first order today
Your residents get weekly laundry, dry cleaning and shirt pressing without leaving the building. There is no cost to the owners corporation or the building manager, no equipment to install and no common-property works. Residents pay for their own plans or one-off orders.
Residents leave tagged bags at the desk. We collect and return on fixed days, 7 days a week, and log every handover. Your team is never left chasing a garment or fielding a query it cannot answer.
We work exclusively through buildings with a concierge, front desk or managed mailroom across Sydney CBD, Barangaroo, Pyrmont, Potts Point, Green Square and Chippendale. Every part of the service, from the bags and tags to the booking system, is designed around that one handover.
Garments are tracked from your desk to our facility and back, and are covered by our insurance while in our care. We use eco-friendly processes and give your building a single named contact.
Send us your building name, address and approximate unit count. We confirm the route, the pickup days and exactly how the desk handover will work.
We brief your concierge or building-management team in one short session and supply the bags, tags and desk signage at no cost.
You receive a resident announcement for your building app or noticeboard, lobby signage, and a building-specific booking link with an introductory offer.
Weekly and fortnightly plans then run automatically. You get a monthly service summary and a direct contact for anything that needs attention.
Email info@conciergedrycleaners.com.au with your building name, address and number of units, or use the Building Manager form on our contact page. We reply within one business day.
Building managers can read more on the building managers page. Strata committees can request a one-page committee summary. Developers and BTR operators, see new developments.
Concierge Dry Cleaners only operates in buildings with a staffed concierge, a front desk or a managed mailroom. That is the whole model: the desk is the handover point, so residents never coordinate a pickup window and our drivers make one stop instead of thirty.
We currently run routes through Sydney CBD, Barangaroo and Millers Point, Pyrmont, Darling Harbour and Ultimo, Potts Point, Elizabeth Bay, Rushcutters Bay, Woolloomooloo and Darlinghurst, Green Square, Zetland, Waterloo, Rosebery and Alexandria, and Chippendale, Central Park, Surry Hills and Moore Park. Buildings of roughly 60 units and up work best, because the density is what makes a daily stop viable. If your building sits just outside a current route and has the unit count, tell us and we will look at extending it.
Nothing. There is no setup fee, no equipment to buy, no ongoing charge to the owners corporation and no levy impact. Residents pay for their own weekly plans or one-off orders, exactly as they would pay any other supplier.
We supply the tagged bags, the desk signage and the concierge briefing at our cost. For building operators and concierge companies who want one, a revenue share on resident plans is available and is set out in writing before anything starts.
This is the question we are asked first, and for most buildings the answer is simpler than people expect. The reason is that we install nothing.
Under the Strata Schemes Management Act 2015 (NSW), the approvals that create work for a committee are generally triggered by physical change to common property or by granting someone exclusive use of part of it. Adding to or altering common property engages section 108. A licence to use common property engages section 112. An exclusive-use or special-privilege arrangement needs a by-law, which requires a special resolution at a general meeting.
A locker bank triggers all of that. It occupies floor space, it needs power, it is a structure, and it usually needs an exclusive-use by-law before it can be bolted down. A concierge-desk service does not. We put no equipment in your building, we take no floor space, we alter nothing, and we ask for no exclusive right to any part of the common property. Residents leave a bag at a desk that already accepts parcels, and a driver collects it the way any courier does.
In practice that means most buildings treat this as an operational decision for the building manager, or as a no-cost trial the strata committee can wave through, rather than a special resolution. We are not lawyers and every scheme is different, so confirm the position with your strata manager. We will provide whatever you need in writing to do that, including a short summary you can attach to the papers.
NSW strata law was tightened through 2025. Strata managers must disclose commissions and connected service providers, and building managers must disclose benefits they may receive from a contract or any pre-existing relationship with a contractor.
We take the same view you should: if a revenue share exists, it is documented, it is disclosable, and we will put it in writing so it can be tabled. A service that needs to be hidden from the committee is not a service worth having in your building.
From there we confirm the route and the collection days, brief your team in one short session, and supply the bags, tags and signage before any resident uses it.
About two minutes per collection. Residents leave a tagged bag; the driver signs for it. Your team does not sort, count, price or handle payment at any point.
We are, from the moment our driver takes custody at the desk. Every bag is tagged and logged at collection and again at return, so there is a record rather than an argument. Ask us for our current certificates of currency and we will send them.
We agree with you where bags sit and for how long. If your desk is unstaffed for part of the day, we set collection times around the staffed hours rather than leaving anything out.
Yes, and we recommend it. There is no cost, no contract and no equipment, so ending a trial means telling us to stop coming.
Either way. Some buildings run it through building management, others through the concierge or facilities company under a partner arrangement.
To start, email info@conciergedrycleaners.com.au with your building name, address and unit count. We reply within one business day.
Last reviewed and updated 8 September 2026. Written for Sydney building managers, strata committees and building operators by Concierge Dry Cleaners. General information only, not legal advice.
