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No. Residents pay for their own weekly plans or one-off orders. The owners corporation pays no setup fee, no equipment cost and no ongoing charge, and there is no levy impact of any kind.
In most schemes, no. Collections happen at the concierge desk or in the mailroom, with no fixtures, no storage build and no alteration to common property. We can supply a written summary for your papers.
Garments are tagged and tracked from your desk to our facility and back, and are covered by our insurance while in our care. Your building manager receives a record of every handover, so responsibility is never ambiguous.
About two minutes per pickup. We brief the concierge team, supply the tags and signage, and collect on fixed days, 7 days a week. Nothing is left at the desk overnight.
We send a one-page summary you can table at a committee or general meeting, covering cost (none), insurance, the handover process and contacts.
Once the committee is comfortable, we work with your building manager or concierge company to confirm the route and the desk handover.
Residents receive a notice, lobby signage and a booking link specific to your building, with an introductory offer for the first order.
The arrangement can be reviewed at any meeting and paused or ended at any time, with no cost or penalty to the owners corporation.
Email info@conciergedrycleaners.com.au with your building name and your strata manager’s details, and we will send the one-page summary within one business day.
Your building manager may also want the building manager page, or an overview of how the service works for buildings.
For most schemes, no. The reason is that we install nothing.
Under the Strata Schemes Management Act 2015 (NSW), the approvals that create work for a committee are generally triggered by physical change to common property or by granting a party exclusive use of part of it. Adding to, altering or erecting a structure on common property engages section 108. A licence to use common property engages section 112. Exclusive use or a special privilege requires a by-law, passed by special resolution at a general meeting, together with the written consent of any owner directly affected.
A locker bank engages all of that. It takes floor space in the lobby, it usually needs power, it is a structure, and it typically needs an exclusive-use by-law before it can be fixed in place. That is why locker proposals take months and often stall.
A concierge-desk service does not. We put no equipment in the building. We occupy no floor space. We alter nothing and we ask for no exclusive right over any part of the common property. A resident leaves a bag at a desk that already receives parcels, and a driver collects it the way any courier does.
Committees usually land in one of three places, and it is worth being clear which one applies before it reaches an agenda.
This is general information, not legal advice, and every scheme differs. Confirm the position with your strata manager. We will provide whatever you need in writing so you can put an accurate question to them.
NSW strata law was tightened through 2025. Strata managers must disclose commissions and connected service providers. Building managers must disclose benefits they may receive from entering a contract, and any pre-existing relationship with a contractor. Penalties apply.
Our position is straightforward. If a revenue share or referral arrangement exists with your building manager or concierge company, it is documented in writing and provided to you so it can be disclosed and minuted. If a supplier is reluctant to tell your committee how the money moves, the committee has learned something useful.
We supply a one-page summary you can attach without rewriting. It covers:
We recommend a trial rather than a decision. Because there is no cost, no contract and no equipment, ending a trial means telling us to stop coming. Nothing has to be removed, refunded or unwound, and the scheme carries no residual obligation.
A sensible trial runs for one quarter, with an agreed review at the next committee meeting. We provide a short report at the end covering uptake, collections run and any incidents, so the committee is deciding on evidence from your own building rather than on our marketing.
Custody passes to us when our driver signs for the bags at the desk. Our insurance covers garments while they are in our care. We provide certificates of currency on request and will name the owners corporation as an interested party.
Confirm with your broker, as every policy differs. Because nothing is installed and no common property is altered or exclusively used, most schemes find there is nothing to notify beyond the usual contractor arrangements.
No. It is available to residents who want it and invisible to those who do not. Nobody is charged anything by the scheme.
The arrangement sits with the building, not the manager. A new manager can continue it, review it or end it.
Email info@conciergedrycleaners.com.au with your building name and your strata manager’s details, and we will send the one-page summary within one business day. Your building manager may also want the building manager page.
Last reviewed and updated 8 September 2026. Written for Sydney building managers, strata committees and building operators by Concierge Dry Cleaners. General information only, not legal advice.
